This is the privacy notice of Zeus Packaging Ltd. In this document, the terms «we», «our» or «us» refer to Zeus Packaging Ltd. We are a company registered in Ireland under number 257357.
Our registered office is at ADD ADDRESS.
Introduction
- This notice serves to inform you about our policy regarding all the information that we record about you. It sets out the conditions under which we may process any information that we collect from you or that you provide to us. It includes information that could identify you («personal data») as well as information that could not. In the context of the law and this notice, «processing» means collecting, storing, transferring, using or otherwise handling information.
- We regret that if you do not agree with one or more of the points below, your only recourse is to leave our website immediately.
- We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose they did not intend, and will not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you provide to us, and we expect you to act likewise.
- Our policy complies with Irish and UK law, including that arising from the EU General Data Protection Regulation (GDPR).
- The law requires us to inform you of your rights and our obligations to you with regard to the processing and control of your personal data. We do so now, and we recommend that you familiarise yourself with the information at www.knowyourprivacyrights.org or www.dataprotection.ie.
- Except in the cases set out below, we do not share, sell or otherwise make available to third parties any information collected through our website.
The bases on which we process your data
The law requires us to determine on which of the six defined bases we process the various categories of personal data, and to notify you of that basis for each category. If the reason on the basis of which we process your personal data ceases to be relevant, we will immediately stop processing your data. If the reason changes, we will, where required by law, inform you of that change and of any new reason on the basis of which we have determined that we may continue to process your data.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, purchase a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to fulfil our obligations under that contract, we must process the information you provide to us. Some of this information may be personal data. We may use it to: 1.1. verify your identity for security purposes 1.2. sell our products 1.3. provide our services 1.4. provide suggestions and advice about products, services and how best to use our website. We process this data on the basis that there is a contract between us, or that you asked us to use the data before entering into a legal contract. In addition, we may aggregate this information in a general way and use it to provide summary information, for example to monitor our performance in relation to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We will process this information until the contract between us is terminated or cancelled by either party in accordance with the terms of the contract.
2. Information we process with your consent
Through certain actions, when there is no contractual relationship between us — such as when you browse our website or ask us to provide you with more information about our business, including employment opportunities and our products and services — you give your consent for us to process information that may be personal data. Wherever possible, we aim to obtain your explicit consent to process this information, for example by asking you to agree to our use of cookies. Sometimes you may give your consent implicitly, such as when you send us a message by email to which you reasonably expect a reply. Except where you have consented to the use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website. If you have given us your explicit permission to do so, we may from time to time pass your name and contact details to selected associates whom we consider may provide you with services or products you would find useful. On this basis, we will process your data until you withdraw your consent or until it can reasonably be assumed that your consent is no longer valid. You can withdraw your consent at any time by informing us at admin@zeus.ie. However, if you do so, you may no longer be able to use our website or our services.
3. Information we process on the basis of legitimate interests
We may process your data on the basis that there is a legitimate interest, whether yours or ours, in doing so. Where we process your data on this basis, we do so after careful consideration of: whether the same objective could be achieved by other means; whether the processing (or not processing) may cause you harm; whether you would expect us to process your data; and whether, overall, you consider it proportionate. For example, we may process your data on this basis for the following purposes: keeping records for the proper and necessary administration of our business; responding to unsolicited messages from you to which we believe you would expect a reply; protecting and enforcing the legal rights of any party; obtaining or securing professional advice necessary to manage business risks; protecting your interests where we believe we have a duty to do so.
4. Information we process because we have a legal obligation
Like everyone else, we are subject to the law. Sometimes we must process your data in order to comply with a legal obligation. For example, we may be asked to provide information to law-enforcement authorities if they request it or have the relevant authority to do so, such as a search warrant or a court order. This information may include your personal data.
Specific uses of the information you provide to us
5. Information provided on the understanding that it will be shared with a third party
Our website allows you to post information that others can read, copy, download or use. Examples include: 5.1. Posting a message on our forum 5.2. Tagging an image 5.3. Clicking the icon next to another visitor’s message to express your agreement, disagreement or thanks 5.4. Trustpilot. We use Trustpilot to collect reviews from customers who have provided an email address. We consider this use of the email address to be a legitimate interest. Customers are not obliged to review discounted goods and services. Reviews are collected in order to maintain a high standard of online service. The email addresses used by Trustpilot are fully protected. When you post personal data, it is up to you. Ensure the privacy level of anyone who may use it. We do not specifically use this information, except to display or share it.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We never accept any responsibility for their actions. If your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may accept your request to delete personal data you have published. You can make a request by contacting us at admin@zeus.ie.
6. Complaints about content on our website
We try to moderate user-generated content, but we cannot always do so immediately after it is posted. If you complain about any content on our website, we will investigate your complaint. If we consider it justified, or if we believe the law requires it, we will remove the content while we investigate. Freedom of expression is a fundamental right, so we must assess whose right is to be upheld: yours, or that of the person who posted the content that offends you. If we believe your complaint is vexatious or without any basis, we will not correspond with you about it. In connection with this.
7. Information about your payment method
At the moment of payment, you are redirected to a secure page on the ‘Secure Trading’ website or another trusted payment service provider. That page may be styled to look like a page on our website, but it is not under our control.
8. Information about direct debit
This is not relevant.
9. Job applications and employment
If you send us information relating to a job application, we may retain it for up to three years in case we decide to contact you later. If we hire you, we collect information about you, and about your work, from time to time during your employment. This information will be used only for purposes directly related to your employment. After the employment contract ends, we will retain your file for six years before destroying or deleting it.
10. Sending a message to our support team
We retain the personally identifiable information associated with your message, such as your name and email address, so that we can track our communications with you in order to provide you with a high-quality service.
11. Complaints
We use this information to resolve your complaint. If your complaint reasonably requires us to contact another person, we may decide to offer that other person some of the information contained in your complaint. We do this as rarely as possible, but it is a matter at our sole discretion whether we provide information and, if so, what information that is. We may also compile statistics showing the information obtained from this source in order to assess the level of service we provide, but not in a way that could identify you or any other person.
12. Information about affiliates and business partners
This is information you provide to us as our affiliate or business partner. It allows us to recognise visitors you have referred to us and to credit you with the commission due for such referrals. It also includes information that allows us to transfer your commission to you. The information is not used for any other purpose. We undertake to keep the information, and the terms of our relationship, confidential. We expect any affiliate or partner to agree to comply with this policy.
Use of the information we collect through automated systems when you visit our website
13. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to offer you a personalised experience and the website owner statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as a day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It should also allow you to prevent or limit their use. Our website uses cookies. They are placed by software operating on our servers, and by software operated by third parties whose services we use. When you first visit our site, we ask you whether you wish us to use cookies. If you choose not to accept them, we will not use them for your visit, except to record that you have not consented to their use for any other purpose. If you choose not to use cookies, or you prevent their use through your browser settings, you will not be able to use all the functionality of our website. We use cookies in the following ways: 13.1. to track how you use our website 13.2. to record whether you have seen specific messages we display on our website 13.3. to keep you signed in to our site 13.4. to record your answers to surveys and questionnaires on our site while you complete them 13.5. to record the conversation thread during a live chat with our support team
14. Personal identifiers from your browsing activity
Your web browser’s requests to our servers for web pages and other content on our website are recorded. We record information such as your geographic location, your internet service provider and your IP address. We also record information about the software you use to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the web pages on our website and how we are performing in delivering content to you. If combined with other information we know about you from previous visits, the data could be used to identify you personally, even if you are not signed in to our site.
15. Our use of remarketing
Remarketing involves placing a cookie on your computer when you browse our website so that we can serve you an advertisement for our products or services when you visit another website. We may use a third party to provide us with remarketing services from time to time. If so, then if you have given your consent to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information
16. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up of your personal information from third parties whose services we use. This type of information cannot identify you personally.
17. Third-party advertising on our website
Does not apply.
18. Credit reference
To help combat fraud, we share information with credit reference agencies, to the extent it relates to clients or customers who instruct their credit card issuer to cancel payment to us without first having provided us with an acceptable reason and given us the opportunity to refund their money.
19. Data may be processed outside the European Union
Our sites are hosted in Ireland and the United Kingdom. We may also from time to time use outsourced services in countries outside the European Union in other aspects of our business. Accordingly, data obtained in the United Kingdom and Ireland, or in any other country, could be processed outside the European Union. For example, some of the software used by our website may have been developed in the United States of America or in Australia. We use the following safeguards with respect to data transferred outside the European Union: 19.1. The processor is part of the same corporate group as our business or organisation and complies with the same binding corporate rules regarding data processing.
Access to your own information
20. Access to your personal information
20.1. At any time you may review or update the personally identifiable information we hold about you by logging into your account on our website. 20.2. To obtain a copy of any information that is not provided on our website, you may send us a request at admin@zeus.ie. 20.3. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it.
21. Removal of your information
If you wish us to remove personally identifiable information from our website, you can contact us at admin@zeus.ie.
This may limit the service we can provide to you.
22. Verifying your information
When we receive any request to access, edit or delete personally identifiable information, we will first take reasonable steps to verify your identity before granting access or taking any other action. This is important in order to protect your information.
Other matters
23. Use of the site by children
23.1. We do not sell products or provide services for purchase by children, nor do we market to children. 23.2. If you are under 18, you may use our website only with the consent of a parent or guardian.
24. Encryption of data sent between us
Whenever information is transferred between us, you can verify that this is being done using SSL by looking for a closed padlock symbol or another trust sign in your browser’s URL bar or toolbar.
25. How you can make a complaint
25.1. If you are not satisfied with our privacy policy, or if you have any complaint, then you should tell us by email. Our address is admin@zeus.ie. 25.2. If a dispute is not resolved, we hope you will agree to try to resolve it by engaging in good faith with us in a mediation or arbitration process. 25.3. If you are in any way dissatisfied with how we process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office. This can be done in Ireland at https://www.dataprotection.ie and in the United Kingdom at https://ico.org.uk/concerns/
26. Retention period for personal data
Except as otherwise stated in this privacy notice, we retain your personal information only for as long as it is necessary for us: 26.1. to provide you with the services you have requested; 26.2. to comply with other laws, including for the period required by our tax authorities; 26.3. to support a claim or defence in court.
27. Compliance with the law
Our privacy policy has been drawn up to comply with the laws of every country or legal jurisdiction in which we plan to do business. If you believe it does not comply with the laws of your jurisdiction, we would like to hear from you. Ultimately, however, it is your choice whether you wish to use our website.
28. Review of this Privacy Policy
We may update this privacy notice as necessary. The terms that apply to you are those posted here on our website on the day you use it. We recommend that you print a copy for your records.
